Leak 01
Context assembly leak
$100,962
Assumes 10 minutes of context gathering for each repeat question before the agent can answer.
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SUPPORT TICKET DEFLECTION · CALCULATOR
Your repeat tickets are a leaky bucket.
Estimate the annual budget leaking through repeated questions, context gathering, agent churn, and low self-service resolution. Then use your ticket history to find the customer wording and FAQ drafts worth fixing first.
Leaky bucket calculator
See where repeated questions drain budget.
Model three leaks most teams feel but rarely measure: context assembly, repetition-driven attrition, and the self-service opportunity hiding in repeat questions.
Operating inputs
Start with a B2B SaaS support baseline. Tune the assumptions to match your queue.
Closed tickets per month
Tier-1 agents actively closing tickets
Salary, benefits, tooling allocation
$
Questions customers ask again and again
%
Departures per year across frontline support
%
What your current help center resolves today
%
A conservative target for findable docs
%
Annual visible leak
$268,230
Directional budget exposed by the assumptions below. This is not a forecast of what the Deflection Report will save.
Repeat tickets / mo
1,500
Context hours / mo
250
Self-service delta
26%
Leak 02
Burnout attrition tax
$112,700
Assumes 70% of attrition is tied to repetitive frontline support load and a $46,000 replacement cost.
Opportunity
Self-service budget opportunity
$54,569
Shows the annual ticket cost affected if findable help-center pages move repeat questions from 14% to 40% self-service resolution.
What to do with this number
Upload 3 months of tickets. The free snapshot shows whether repeat questions are actually there, which customer wording is missing, and one review-ready FAQ draft built from resolved replies.
Upload tickets, get a free Deflection Snapshot