ZERO Generative AI Models - Private encrypted storage + browser and backend PII controls

The Resolution Audit.

Deflect tickets by actually resolving them.

Instead of guessing, we audit.

Upload your support-ticket export to receive a forensic analysis of your ticket history. We identify high-volume topics your team can address with documentation or self-service, and we flag the gaps where your tickets do not contain a proven resolution yet. Those gaps often point to product, policy, or process fixes that need to happen before another help article can carry the load.

Estimated Support Tax
$6,075

450 repeat contacts at $13.50 each

Repeat Contacts
450

grouped into 7 ranked question clusters

Draft + Gap
1 + 1

one agent-backed answer and one unresolved finding

Identify the cost exposure behind your unresolved questions.

Upload your 30-day ticket export. We will map your high-volume repeat questions to proven agent resolutions and isolate the operational gaps where documentation alone cannot carry the load.

No LLM or Generative models. We use deterministic clustering to sort repeated questions. No LLM or generative AI analyzes your ticket logs.

Private Direct Storage. Uploaded directly to private storage. Uploaded CSVs and local submission records are deleted after 30 days.

Browser + backend PII controls. Your browser minimizes common contact identifiers in the CSV body before upload; the backend redacts supported PII patterns from generated Snapshot and report outputs.

Your Resolution Snapshot

See the evidence behind your ticket volume.

The Snapshot below reveals your top repeat question, the estimated cost exposure behind it, and one real, agent-backed answer. It also identifies a high-cost unresolved gap where your tickets do not contain a proven resolution yet. A full report expands this across the ranked backlog from your ticket history.

EXAMPLE RESOLUTION SNAPSHOT

A preview of the truth.

$6,075
Estimated Support Tax
450 repeat contacts at $13.50 each
450
Repeat Contacts
grouped into 7 ranked question clusters
1 + 1
Draft + Gap
one agent-backed answer and one unresolved finding

Support Tax projection

The repeat tickets in this sample add up to about $6,075 in assisted-contact cost.

The Snapshot counted 450 repeat-ticket hits from May 1, 2026 to May 30, 2026 (30 days). The estimate below multiplies that measured count by a configurable assisted-contact benchmark, defaulting to Gartner's $13.50 assisted-contact figure used elsewhere on this page.

Adjust this if your loaded cost per repeat ticket is higher or lower.

$
$5$13.50 / assisted contact$75
Uploaded window
$6,075
May 1, 2026 to May 30, 2026 (30 days)
30-day pace
$6,075
normalized from 30 source days
12-month run-rate
$73,913
same measured daily pace
3-year run-rate
$221,738
same pace, no reduction
At the Gartner benchmark, a queue this size runs about $73,913 a year, $221,738 over three years, answering the same repeat questions by hand. Same questions, again and again.
Start Your Forensic AuditSee whether your own queue has enough repeat volume to justify deeper drafting.

Estimates only. They are not savings guarantees.

Top Proven Resolutions

Repeat tickets with consistent, extractable team answers.

  1. #1

    How do I export attribution reports?

    target phrase from your tickets: “How do I export attribution reports?”

    ReportingPublish answer

    Hit your queue 95 times in this upload, possibly costing $1,283 at $13.50 per assisted contact.

    95x
  2. #3

    Why do saved search alerts keep firing after I turn them off?

    target phrase from your tickets: “Why do saved search alerts keep firing after I turn them off?”

    ReportingImprove discoverability

    Hit your queue 75 times in this upload, possibly costing $1,013 at $13.50 per assisted contact.

    75x
  3. #5

    How do I add an invoice recipient?

    target phrase from your tickets: “How do I add an invoice recipient?”

    BillingPublish answer

    Hit your queue 55 times in this upload, possibly costing $743 at $13.50 per assisted contact.

    55x

NO-PROVEN-ANSWER GAPS

High-cost repeats your team still has to investigate.

These are repeated questions with no consistent resolution evidence in the ticket history. They are not drafted answers; they are the expensive support gaps to resolve next.

  1. #2

    How do I enable SSO for my team?

    Auth / Product UXWrite missing answer

    Appeared 80 times with no proven answer found yet, representing roughly $1,080 in assisted-contact work for this upload.

    80x
  2. #4

    How do I pause my subscription for one month?

    BillingWrite missing answer

    Appeared 65 times with no proven answer found yet, representing roughly $878 in assisted-contact work for this upload.

    65x
  3. #6

    Which role can invite teammates?

    Admin / AccessWrite missing answer

    Appeared 45 times with no proven answer found yet, representing roughly $608 in assisted-contact work for this upload.

    45x
Customer wording → your long-tail SEO target list

When the upload includes customer phrasing, the Snapshot surfaces the literal phrases your customers already use. Those are the same long-tail terms they type into Google and your help center search. Your team gets a ranked list to publish answers against. SEO outcomes vary; we make no ranking guarantees.

  • “How do I export attribution reports?”
  • “How do I enable SSO for my team?”
  • “Why do saved search alerts keep firing after I turn them off?”
  • “How do I pause my subscription for one month?”
  • “How do I add an invoice recipient?”
Draft ready for review
Rank #1 - 95 source tickets
Sample answer for your #1 most-asked question

How do I export attribution reports?

To resolve this, open Analytics, choose Attribution, then click Download report.

Resolution Steps:

  1. 1Open Analytics, choose Attribution, then click Download report.
  2. 2If it still does not work, contact support at https://example.com/support and include the cited ticket details.
This live draft was verified from your team's past resolved replies. Source tickets included in full report
Draft #375 sources

Why do saved search alerts keep firing after I turn them off?

2 drafted steps withheld in the full report
Draft #555 sources

How do I add an invoice recipient?

2 drafted steps withheld in the full report
Draft #735 sources

How do I increase my API rate limit?

2 drafted steps withheld in the full report

Your uploaded Snapshot uses your own closed-ticket data. Scores are relative ranking signals, benchmark estimates are not guaranteed savings, SEO outcomes are not guaranteed rankings, and the full report stays behind checkout.

Full Resolution Audit

The full report shape before you unlock it.

The Snapshot shows whether a deeper audit is warranted. The locked preview below shows the operating sections the full report expands: ranked fixes, unresolved repeats, drafted answers, recurring covered issues, suppressed-row review reasons, backlog rows, outcome diagnostics, and answer evidence cards.

Action queue

Priority Fix Queue

Locked full report
Rank
Question/theme
Status
Repeats
Cost
CSAT
Owner lane
Confidence
Score
Recommended action
Unlock the full audit to inspect rows, evidence, and source trails.
Content gap

Top Unresolved Repeats

Locked full report
Question/theme
Status
Repeats
Cost
CSAT
Owner lane
Action
Unlock the full audit to inspect rows, evidence, and source trails.
Ready to review

Drafted Resolutions

Locked full report
Question/theme
Draft status
Repeats
Cost
CSAT
Owner lane
Confidence
Next action
Unlock the full audit to inspect rows, evidence, and source trails.
Product or process gap

Already Covered but Still Recurring

Locked full report
Question/theme
Status
Repeats
Cost
CSAT
Owner lane
Signal
Next action
Unlock the full audit to inspect rows, evidence, and source trails.
Broader backlog

Backlog Table

Locked full report
Rank
Question/theme
Status
Repeats
Cost
CSAT
Owner lane
Score
Action
Unlock the full audit to inspect rows, evidence, and source trails.
Resolution signals

Resolution outcome diagnostics

Locked full report
Question
Status mix
Reopened
Negative CSAT
Guidance
Unlock the full audit to inspect rows, evidence, and source trails.
Answer evidence

Top publishable answers and gaps

Locked full report
Rank
Question
Answer status
Evidence scope
Sources
Answer preview
Unlock the full audit to inspect rows, evidence, and source trails.
Proof

The mechanism behind the audit.

Every finding has to trace back to ticket volume, resolution evidence, estimated cost exposure, and source tickets.

The Anatomy of a Finding

Each finding consists of four verifiable elements: the volume of repeat tickets, the strength of existing agent resolution evidence, the estimated support cost, and the original source tickets.

The Audit Trail

We do not guess. Every drafted resolution is anchored to source ticket IDs. If your ticket history does not contain scoped resolution evidence, we mark the issue as "no proven answer" rather than inventing a solution.

A Diagnostic, Not a Dashboard

The report is a ranked queue of actions. It separates ready-to-review documentation drafts from product or policy gaps: the issues that require a fix to the software or the rulebook, not a new help article.

Decide if an audit is worth the investment before you commit.

Upload your support-ticket CSV to receive a Snapshot. You will immediately see your top deflection topic and a summary count. This tells you if your ticket history contains enough unresolved, repetitive questions to justify a full audit. If the data is thin, you have a bounded starting point instead of a sales pitch.

If the data warrants it, the full report provides a ranked, source-backed action queue. You receive draft answers anchored to real agent resolutions and a list of operational blind spots.

We do not promise guaranteed savings. We promise a usable audit trail. If the full report fails to deliver a ranked, source-backed queue of questions and answers, we will correct the findings.

Start Your Forensic Audit